One challenge I run into when focusing on outcomes is there's no metrics or data available about the current systems. So then the problem becomes - should we improve this on qualitative data (and gut feeling) OR get the DORA metrics first.
Qualitative data I have found to spark debates which are not always very productive because subjectivity comes into play.
Sometimes prework required in order to set meaningful team performance OKRs is to agree what are the team’s performance indicators with key people involved (I am actually in the process of doing exactly that with a very newly formed team that I started working with).
This is of course just my opinion, so keen to hear from you how you’ve been tackling it since I know you’re quite experienced in the area.
Appreciate the detailed response. I don't have a great answer. For most situations, I don't have a leading KPIs (maybe a trailing one) or look at secondary or indirect outcomes.
Example, our service hangs every 2 weeks. Do we have a dashboard to show exactly that? No. Do I think it's a problem? Hell, yes. Now, should I first build a dashboard for this? Doesn't make sense, right? So I need to look for some secondary KPIs - what's my availability like, what's the oncall support like, etc.
Great post!
One challenge I run into when focusing on outcomes is there's no metrics or data available about the current systems. So then the problem becomes - should we improve this on qualitative data (and gut feeling) OR get the DORA metrics first.
That is a great question Suresh and a challenge I have witnessed as well. I am personally not a huge fan of DORA metrics. I quite like this way of setting performance indicators for teams: https://www.kamenistak.com/better-than-dora-metrics-team-productivity/
Qualitative data I have found to spark debates which are not always very productive because subjectivity comes into play.
Sometimes prework required in order to set meaningful team performance OKRs is to agree what are the team’s performance indicators with key people involved (I am actually in the process of doing exactly that with a very newly formed team that I started working with).
This is of course just my opinion, so keen to hear from you how you’ve been tackling it since I know you’re quite experienced in the area.
Appreciate the detailed response. I don't have a great answer. For most situations, I don't have a leading KPIs (maybe a trailing one) or look at secondary or indirect outcomes.
Example, our service hangs every 2 weeks. Do we have a dashboard to show exactly that? No. Do I think it's a problem? Hell, yes. Now, should I first build a dashboard for this? Doesn't make sense, right? So I need to look for some secondary KPIs - what's my availability like, what's the oncall support like, etc.